ISBN: | 0750660856 (pbk.) |
---|---|
个人名称: | Clark, Moira. |
题名: | Business success through service excellence / Moira Clark and Susan Baker. |
索书号: | F713.50/C592E |
出版发行项: | Oxford, England ; Burlington, Mass. : Elsevier Butterworth-Heinemann, 2004. |
载体形态: | xiv, 199 p. : ill. ; 24 cm. |
一般附注: | Includes index. |