ISBN: | 1576752984 |
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个人名称: | Barlow, Janelle,1943- |
题名: | Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. |
版本说明: | 1st ed. |
索书号: | F713.55/B258E |
出版发行项: | San Francisco,CA : Berrett-Koehler, 2004 |
载体形态: | xii, 259 p. : ill. ; 24 cm. |
书目附注: | Includes bibliographical references (p. 243-2445) and index. |