ISBN: | 9780470423325 (cloth) |
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ISBN: | 0470423323 (cloth) |
编目源: | DLC DLC YDX BTCTA UKM YDXCP CDX BWX DLC |
个人名称: | Chang, Ching M. |
题名: | Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang. |
索书号: | N945/C455E |
出版发行项: | Hoboken, N.J. : John Wiley & Sons, c2010. |
载体形态: | xxx, 690 p. : ill. ; 25 cm. |
书目附注: | Includes bibliographical references and index. |