ISBN: | 0814403468 |
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个人名称: | Massnick, Forler. |
题名: | The customer is CEO:how to measure what your customers want-and make sure they get it. |
索书号: | F713.5/M418E |
出版发行项: | NY.: Amacom, 1997. |
载体形态: | Xv, 239p. 24cm. |
书目附注: | includes bibliographical references and index. |