ISBN: | 155623094X : |
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编目源: | DLC DLC DLC |
个人名称: | Berry, Leonard L.,1942- |
题名: | Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown. |
索书号: | F830.1/B534E |
出版发行项: | Homewood, Ill. : Dow Jones-Irwin, c1989. |
载体形态: | xxi, 209 p. ; 24 cm. |
一般附注: | Includes index. |