| ISBN: | 9781138789821 (hardback) |
|---|---|
| ISBN: | 9781138789838 (paperback) : |
| ISBN: | 9781315764597 (ebook) |
| 编目源: | DLC DLC DLC |
| 个人名称: | Buttle, Francis. |
| 题名: | Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. |
| 版本说明: | Third edition. |
| 索书号: | F274/B988E |
| 载体形态: | xxv,400 pages : illustrations ; 26 cm |
| 书目附注: | Includes bibliographical references and index. |